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Account Privacy
We value the privacy of every customer. We make every effort to keep your shopping experience confidential, from your personal information to the packaging of the items, reflecting our beliefs and attitude. Please find below the main questions and answers related to privacy and security.
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info@ibibar.com
Return Policy
To protect your interests and those of other consumers, we will be unable to accept returns or exchanges for purchased products unless there are obvious defects in the products.
faq
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Answer
It is recommended to use an appropriate amount of cleaning and disinfecting spray/shower gel/hand sanitizer (soap is not recommended) after each use of adult products. Rinse with clean water, wipe dry, and store in a dry, well-ventilated place, avoiding direct sunlight to prevent deformation or bacterial growth. Please pay attention to the product’s resistance to falls and impacts to prevent mechanical failures.
Answer
Most adult toys generally come with built-in lithium batteries and are equipped with magnetic or plug-in charging cables that can be charged with a regular USB charging plug. However, using a fast-charging plug is not recommended. During charging, the indicator lights on most adult toys will flash, and the charging time usually ranges from 3 to 6 hours. A steady light or a change in color of the indicator lights indicates that the device is fully charged. The usage time after a full charge varies from 30 minutes to 2 hours.
Answer
Yes, the vast majority of adult toys have an outer layer made of TPE or silicone material. These toys can be rinsed with clean water and used in the bathroom. However, please note that some masturbators and sex machines may contain external mechanical and electronic structures, so they are not completely waterproof.
Answer
Yes, we recommend using water-based lubricants when using adult toys and masturbators. Silicone-based lubricants may damage the devices and silicone material. Lubricants can enhance comfort and pleasure, as well as prevent skin abrasions and other accidents. We suggest using the water-soluble lubricants provided by our store for optimal compatibility.
Before use, be sure to read the product manual. If electronic issues occur during use, such as the charging indicator not flashing or no response when pressing the product’s power button for an extended period, please promptly shoot a video and send it to customer service for confirmation and troubleshooting. After confirmation, a replacement can be arranged. If there are significant defects in the product’s appearance, please also contact customer service promptly.
Please contact: info@ibibar.com